The Situation
Executors for a modest estate spent over three months waiting on responses from:
Two banks
A pension provider
HMRC
The DWP
Utilities
Insurance providers
Most delays were caused by:
Sending the wrong forms
Missing information
Being asked to provide the same documents repeatedly
Difficulty proving authority
Letters being returned because they were sent to the wrong address
The executors described the process as "endless chasing".
How Executor Hub Would Have Helped
Executor Hub offers:
Auto-generated letters and emails with the correct wording for each organisation
Templates for DVLA, council tax, banks, HMRC, pension providers, utilities, and more
One-click "send notification" workflows
A secure document vault so the Grant can be uploaded and attached instantly
A progress tracker showing what each organisation has received
Outcome if Executor Hub Was Used
Instead of three months of repeated admin, the executors could have resolved notifications in days, not weeks, saving:
✔ Time
✔ Stress
✔ Repetition
✔ Delays in finalising probate
Executor Hub dramatically reduces friction by giving executors the tools professionals use — in one place.