The Situation
A will was drafted for an elderly lady with early signs of memory decline. When she died, one child challenged the will, arguing:
She lacked capacity
She didn't understand the changes
She didn't intend to reduce one child's share
There was no record explaining why she made her decisions
The solicitors had notes, but no video evidence.
The challenge cost tens of thousands to defend and created long-lasting family rifts.
How Executor Hub Would Have Helped
Executor Hub provides:
Capacity video recording built into the app
A way to store clear explanations for decisions
Annual capacity check-ins
Space to store letters to loved ones
A transparent evidence trail showing instruction history
Outcome if Executor Hub Was Used
A short video, recorded in the app, confirming capacity and explaining the decision would have likely prevented the challenge entirely.
At minimum, it would have resolved the dispute quickly, reducing cost and emotional damage.
Executor Hub brings certainty to a process where certainty matters most.